Frequently Asked Questions

FAQ

How can I be 100% sure Online Doctor is legal?

Online Doctor is registered as an internet pharmacy with the General Pharmaceutical Council. You can view our GPHC by visiting the link the following link: https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/1032425



Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. 
You can view our registration status with the General Pharmaceutical Council here: 

 

Do I need a prescription to order?

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

 

Can I use an existing prescription?

We do not currently accept existing NHS or private prescriptions. We offer a free consultation service which is reviewed by our one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

 

Is the packaging discreet?

Yes, we use plain, discreet packaging without any branding or labels.

 

How can I pay for my order?

We accept all major credit cards except..

 

Will my GP be informed of my treatment?

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is 100% optional and we will never inform your GP without your consent.

 

Is the service confidential?

Your Medical data and order history is completely confidential and will only be viewable by our pharmacy staff and medical doctors. View our Privacy Policy for further information.

 

What do I do if I experience side-effects or need help after treatment?

Contact your GP or Online Doctor if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.

 

Which countries do you deliver to?

We deliver to all countries in the European Union including: 
United Kingdom, France, Belgium, Luxembourg, Netherlands, Germany, Italy, Ireland, Denmark, Greece, Portugal, Norway, Spain, Sweden, Switzerland, Finland, Austria, Malta, Croatia, Hungary, Estonia, Czech Republic, Latvia, Poland, Cyprus, Lithuania, Slovenia, Slovakia, Bulgaria, Romania

 

Do you deliver to USA?

No, we do not offer delivery to the USA.

 

How Do I Make Compliant?

Online Doctorshas a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to info@onlinedoctors.london . Anyone unhappy with the response that Online Doctors has made to a formal written complaint should contact the General Pharmaceutical Council.